Refund Policy

The short version

If the Playbook isn’t what you expected, email us within 14 days of your purchase and we’ll arrange a refund. You do not need to justify yourself.

For River Alerts, ask within 14 days of a charge and we refund that charge in full and cancel the plan. See River Alerts subscriptions below.

Playbooks

The window

You have 14 days from the date of purchase to request a refund. After that we generally can’t offer one, because the files are yours to keep and have already been delivered. If something has genuinely gone wrong, ask anyway and we’ll look at it.

Partial refunds

If we refund only part of what you paid, as a goodwill gesture or to correct a pricing mistake, you keep access to your files. A partial refund is not a cancelled purchase.

When we may decline

We may decline a refund where:

• The request is made well after the 14-day window.
• There is clear evidence the files have been redistributed or resold.
• The same customer repeatedly buys and refunds the same product.

If something is wrong with the files

If a file is corrupted, won’t open, or a download link has expired, that is not a refund situation. It is a problem we should fix. Email us and we will send you a working link. If we can’t fix it, you get your money back regardless of the 14-day window.

River Alerts subscriptions

Start with the free 7-day trial: nothing is charged for it, and nothing is charged when it ends unless you choose a plan.

If a River Alerts charge was a mistake or the service isn’t for you, email [email protected] within 14 days of that charge, whether it was your first payment or a renewal. We refund that charge in full and cancel your plan so it does not renew. A refunded plan stops at once.

After 14 days, cancel at any time to stop future renewals: your plan keeps working until the end of the period you paid for. We do not refund the unused part of a period after the 14 days, unless we stop offering River Alerts or the law where you live requires it.

If River Alerts was not working for you because of a fault on our side, tell us; we will put it right or refund you, whatever the date.

How to request a refund

Email [email protected] from the address you used to buy or sign in, and include:

• Your order or receipt reference.
• One line on what didn’t work for you. Genuinely useful to us, and never required.

What happens next

We aim to reply within two business days. Because Lemon Squeezy is our Merchant of Record, approved refunds are processed through them and returned to your original payment method. How quickly the money appears depends on your bank or card issuer, and is usually a few business days. Refunds remain subject to applicable law and to Lemon Squeezy’s payment and refund processing.

Once a Playbook refund is issued, your licence to use the files ends and any active download links are revoked. We ask that you delete your copies. Once a River Alerts charge is refunded, that plan stops at once and is cancelled so it does not renew.

Chargebacks

Please contact us before raising a chargeback with your bank. We would much rather refund you directly and quickly than dispute it, and it is faster for you too.